 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.4
92%
Recommend This Property
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Ok Bed - somewhat able to get some sleep.
ByUserMe
September 28, 2016
Person (Tom) that greeted me at the counter at my arrival does not have any customer service manners. He appeared to have an attitude towards me.
I stated that I had trouble finding the hotel and his response was "oh well other people did not have an issue"
He could have answered differently.
I stated that being a member of holiday inn, other hotels offer water at my check in. He stated "Not here, either you get points or water, you got points"
My reservation was for 6 nights and based on his response, I felt like canceling my reservation for the next 5 days.
He could have answered differently. I stated that I will keep that in mind during my next reservation. Obviously, I will not stay in this hotel Schaumburg again. I would prefer pay extra if you offer me a glass of water.
Great hotel
ByGlen1949
September 26, 2016
good value for money. Excellent breakfast with lots of choices. Clean, new and very affordable.
Guest experience
ByRJL-two-night-stay
September 10, 2016
Contact the hotel for all information including reservations, security, noise, etc. This is an average hotel that needs updating and should have hall and property monitoring after 10:30PM due to a bar next door.
Very Involved General Manager
ByBarbiew44
September 02, 2016
The General Manager at this hotel was very involved at the front desk, which I think was so great for our experience. She was very pleasant and so were the two employees working by her side. It seems that other hotels could learn a thing or two from this young lady. Exceptional Service. Be involved. We were here for a group playing baseball and the managers were all just so welcoming. Great job Holiday Inn.
Customer Satisfaction
BySteveH34
August 31, 2016
Manager on shift Donald, overall made the stay accommodating for Spire Elite. Was very cordial and assisting.
Staff was excellent. Highly recommend staying at this hotel.
Great hotel in Schuamburg, IL
ByJon0608
August 30, 2016
Great hotel off of Interstate 90. 10 minutes from Wood field mall, Traeder Joes, California PIzza Kitchen, The Ram, Portillo's hot dogs. Friendly staff. Not on the main drag so you don't hear all the noise from the cars.
House keeping was top notch
ByRhino10
August 29, 2016
Everything was clean and they seemed to care about your stay.
Great service and location
ByHumardo
August 25, 2016
I recommend this hotel, the service is excellent and the location was very convenient for me,
Perfect Place for Team Stays
BySandraDaa
August 23, 2016
We were traveling for baseball with a group of boys. It was a great getaway next to a restaurant/bar/pool. I had to problems streaming music and videos while we were relaxing at the pool. It was one of the best stays we have had!
Exceptional Staff
ByMonicaK16
August 23, 2016
We were in town for a Team Baseball Event and we are used to the typical hotel treatment. We usually aren't wanted around during a business week, but the managers here were exceptionally inviting. The GM was so kind, she offered waters to the boys on their way our before the game. I just thought that it was so thoughtful. I believe management was even able to communicate to the housekeeping staff to include additional towels and soaps in the rooms because we usually are one short, but we were already prepared right from the start. It was great to be able to have the team relaxing at the outdoor pool after the game also. It was really just an overall great stay.
GREAT SERVICE
ByMICHELE86
August 22, 2016
OVERALL HOTEL WAS GREAT. CLEAN ROOM, TOWELS, BATHROOM AND BEDS. ROOM WAS A LITTLE HOT. BREAKFAST WAS GREAT AND WIDE RANGE OF CHOICES.
Close to O'Hare
ByJS94539
August 17, 2016
Regular HIE located close enough to O'Hare for easy access after a late arrival at the airport. Reasonable price, normal HIE breakfast and clean rooms.