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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 969 reviews
84%
Recommend This Property

Ratings Breakdown

969reviews

  • 5 Stars
    576
  • 4 Stars
    212
  • 3 Stars
    81
  • 2 Stars
    57
  • 1 Stars
    43

HI Charleston

By

December 14, 2017

Staff provided an upgrade to a very nice room and were friendly and pleasant!
The room was not cleaned nor serviced during our three night stay.
After being out all day we came back to a room that had not been visited my housekeeping. We brought this to the attention of the desk duty person who was very apologetic. Next day, same thing happened again.
Although the welcome letter said a “Happy hour” was 4-6 the bar/ restaurant manager said NO happy hour was available. We sat for dinner, but nobody was in the kitchen.. the cook was late to work and thus unduly delayed our food. Eventually we had quesadillas and went to the room. Never tried the bar nor restaurant again. We were at the bar/restaurant area for over an hour., 5-6:30pm. Few persons at the bar and nobody else in the restaurant.

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