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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 1341 reviews
84%
Recommend This Property

Ratings Breakdown

1341reviews

  • 5 Stars
    806
  • 4 Stars
    300
  • 3 Stars
    104
  • 2 Stars
    81
  • 1 Stars
    50

Nice Place, Rude Staff

By

May 16, 2019

When I arrived at the front desk, two employees were behind the counter. One was helping someone, the other was looking at paperwork and didnt even look up to acknowledge me. I waited until the other employee was finished and I was helped. My reservations say away from elevator high floor. They originally put us in a room beside the elevator? My wife had to go back down and ask for another room. The staff was rude when she asked like it was an issue. They moved us to another room which they had plenty. At departure I went to the counter for change to tip the Valet. The employee said they had no change? The Valet stand employee was able to make change.
I have stayed at this hotel many times in the past an unfortunately the staff has become ruder and ruder with each visit. Its shame the Hotel is nice and in a central location.

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