Rated 4.0 out of 5.0 by Annette53 Very comforable bed and quiet
I had to switch rooms initially because I was put right by all the laundry and cleaning rooms and it was very noisy. Also, the floor was all wet by the refrigerator and I don't think it was working. We were moved on the other side of the building and it was very nice and quiet. The only problem with the new room is the bedroom TV didn't work, but I told the front desk as we went out for dinner and it was fixed by the time we returned. The stay was wonderful, I slept all night very soundly after using the pool and hot tub which was very nice. In the morning I used the exercise room and all equipment worked well, except the TV didn't get the cable channels in.
May 17, 2013
Rated 1.0 out of 5.0 by JWgnr Awful experience
This was the most awful Holiday Inn Express experience I have ever had. I have stayed at many locations over the last 5 years. First off, the initial room I checked into smelled like marijuana. They did change rooms for me, but it shouldn't have been like this in the first place. Second, there was used soap and a curly hair in my shower. They clearly don't clean their showers or just have very lazy employees. I later learned that this is a reflection of their management. Third, there was 3 or 4 occasions where I requested further explanations on something and was told that the manager was going to get back to me and didn't. I requested again and was told he was going to get back to me. the only bright side was the points accommodation. This will be the last time I stay at this location. Unfortunately, the location was most convenient for where my customers are located. This location can use a change in all managers. ALL HOLIDAY INN EXPRESS LOCATION COULD USE A CHANGE IN THE BREAKFAST OPTIONS.
May 3, 2013
Rated 4.0 out of 5.0 by johnmanjag Comfort, Quiet, Clean
My three requirements for being away from home at a seminar. Was able to relax and study in the evening, room service was flawless, and the breakfaast, as usual, excellent. Return to Southfield would result in immediate booking odf this hotel again. Well done!
April 25, 2013
Rated 1.0 out of 5.0 by WontStayHereAgain Got Kicked Out After Being Confirmed For Second Night
Upon checking in, I asked to extend my stay to 2 nights. Receptionist said no problem, appeared to enter something into the computer, and all was in order.
At 8 PM on the second night of my stay, I came back from dinner and key didn't work. I went to the front desk and was told, "We are oversold so you're out of luck. Here's your stuff." They then wheeled my belongings to me from behind the counter.
1. No effort was made to alert me to this problem prior to my discovering it at 8 PM on the second night.
2. No effort was made to find me other accommodations in the area.
3. I contacted the national Holiday Inn folks the next day. They stated that I'd be hearing from the local management "within 48 hours." I am still waiting to hear from them 96 hours later.
April 21, 2013
Rated 4.0 out of 5.0 by 811tom Very Nice!
I just about always enjoy Holiday Inn Express and property continues my pleasure. Neat, clean, friendly staff, good food.
April 21, 2013
Rated 5.0 out of 5.0 by Champion1 Great Place to Stay
Love to stay where "Everybody knows your name and they're always glad you came!" My home away from home!
April 10, 2013
Rated 5.0 out of 5.0 by Jeff77 Very god experience and value
Will return when in the area. All staff are very friendly and welcome us back every time. Have stayed at this HI many times
March 22, 2013
Rated 5.0 out of 5.0 by Awsam Great hotel will be back
Great Place, great staff and would love to go back to the property when in town.
February 14, 2013