Guest Reviews
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83%
Recommend This Property
Overall Experience
4.2
83%
Recommend This Property
Crowne Plaza Cleveland South - Independence HORRIBLE STAY
ByJudy
July 18, 2018
I have stayed at this location for many years when in Cleveland on business. The hotel is under new management and all that was good about this property is now gone. The wifi was out my entire 3-night stay. The room phone did not work so I was unable to dial for any services/questions. The staff (in my opinion) had poor training as they did not know what to do at the front desk. Some of the old staff was still there - on the 5th floor and in the restaurant. That was the only good thing about this stay. I had hoped management would address my issues or at least speak to me, but a manager was not available over my entire stay.
I will not go back to this hotel location ever again.