Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience
4.2
86%
Recommend This Property
Clean, comfortable and excellent service
ByRobert
May 11, 2017
Conveniently located 15 minutes outside of downtown Cleveland. The hotel and staff exceeded out expectations. Super friendly, spotless hotel, and the food in the restaurant was priced right and delicious!
We drove downtown Cleveland to visit the Rock N Roll Hall of Fame and had dinner at Pier W. We were happy that we were in Independence, Ohio just a quick drive from downtown as the traffic downtown was in gridlock as there was a sporting event going on at the same time.
Very happy with this hotel and would highly recommend it to anyone looking for a clean, friendly, economical hotel!
Nice stay
ByBusyman
May 10, 2017
Good location. Property has very large pool. Great for families.
Relaxing night
ByRNontheGo
May 06, 2017
Over met my expectations. I have never stayed at a Crown Plaza. I plan to try other locations in the future. This hotel is clean, quiet and friendly staff. My biggest complaint was my app on my phone didn't tell me to turn left into the hotel as soon as I turned onto the side street. It was late and I was tired. Other than that, I give it top star rating.
NOT PIEASED
BySCFOR
May 05, 2017
We were not at all pleased with our stay, due to an over chlorinated pool, not so clean and outdated rooms/bathrooms, poor service in resturant , and the worst fish dinner around. Most of our kids had to go without breakfast before there tournament, because even though another staff person said we could have had it set up earlier, it was not offered by sales staff.
Crowne Plaza - independence
Bytreeves100
May 03, 2017
The stay was nice, but not up to the caliber of a Crowne Plazas I've stayed at before. No major issues, just needs to be updated/renovated.
Comfortable bed and great service, room cleanliness is meh!
ByStephonnie
May 02, 2017
We enjoyed our stay! There are lots of great restaurants and shopping very close! However, the room cleanliness was not fitting of the expectation! I have anxiety/ocd and normally have issues with how well places have been cleaned, this room was mostly clean. I only found issues as I started getting ready for the day. The extra amenities (ie: makeup mirror, blow dryer) are not cleaned/ wiped down. As I was drying my hair and bent over I noticed coffee/ drink spills on the walls. It is probably not things that others would notice, I just thought I would remind you here, sometimes the little things are noticed.
Comfortable
ByMusic mom
May 02, 2017
Nice hotel to stay at for business and pleasure.
Rooms are nice, comfortable.
Convenient and surprisingly good restaurant!
The staff is the best!!
ByDriver-ed-guy
May 01, 2017
The Crowne's location and ease of moving about the property made my stay pleasant. The staff was always quick to meet my needs and went above and beyond expectations.
Hotel and Staff Need Work
Bymweb
April 28, 2017
No hot water in the morning. I had to wait an extra 15 minutes until it was warm (still too cold) to shower. I guess a lousy breakfast voucher remedied this? This made me late to work. On the last night we went to the bar/restaurant for an appetizer and drinks. We sat and waited for way to long so we left. Parking is horrible here and you have to walk a mile to your room no matter where you park. I left 2 days earlier than expected. Called the front desk to tell them to have my bill ready in the am and he was rude, in-experienced, and never prepared my checkout. So I had to do this in the morning, which made me late again. Lastly, I never received my welcome points?
Great Place
ByDave Pagel
April 28, 2017
We stay at this Hotel a lot, it's always clean and the staff is always friendly! The breakfast buffet had great choices and was so good!
GREAT room. HORRIBLE pool.
ByChefEric
April 27, 2017
Room was clean, very comfortable. Staff were nice and accommodating. But the pool area was horrible. Spa water was murky brown and although the water of the pool appeared clear, it had lots of bugs hair floating in the water.
Also housekeeping was knocking on the door at 8 am to clean the room. 8 am?!?!
Good stay
ByRon41
April 24, 2017
Very friendly and helpful staff. They seemed to enjoy being helpful and pleasant.