Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience
4.3
85%
Recommend This Property
Outstanding Service
ByJames Doe
October 23, 2017
Highly recommended for those that need to stay in the area for both business and leisure.
Clean Comfortable Stay
ByJeff
October 20, 2017
Enjoyed a clean, comfortable room, friendly staff and nice breakfast during our stay for business purposes.
Good Location w/ everyrhing you need in house or close by!
ByFFDoug
October 19, 2017
Clean and updated .. great service with comfortable rooms and at a reasonable price.
Close to a few good amenities such as the Winking Lizard Sports Bar
great concierge floor
Bygbt66
October 17, 2017
The hostess on the concierge floor is friendly and very professional. Always take care of me. Will continue to go out of my way to stay at this facility.
Great Service
ByVicki
October 17, 2017
This was my first time staying at the Crowne Plaza in Cleveland and I was not disappointed. The staff was professional, courteous and ensured my needs were met during my stay. The facility, common areas and rooms were clean and met my expectations.
The bed was very comfortable pillows too
ByBrandy
October 17, 2017
Like I said it would have been so much better if the huge room had a refrigerator and some furniture. The non functioning hot tub should be removed from the room.
Meeting rooms
ByRobert
October 17, 2017
Suggest that the meeting rooms be audio friendly.
provide a P.A. or suggest rental to new customers for their meetings. That was the only problem I had with our meetings. Thank You !
Cleveland rocks
Bymhughes135
October 17, 2017
The Crowne Plaza exceeded our expectations. Location was perfect. Staff was great. Room was great. Would recommend to others who are planning a Cleveland get away.
Good hotel, need some update
ByDFBB
October 16, 2017
Very good hotel with good price. Staffs are very friendly. Good options for breakfast and dinner. May need some update for the room.
Great service
ByNic2008
October 11, 2017
Would recommend this hotel for anyone! The shuttle service is great and the customer service is above and beyond
Event Staff Very Helpful
ByEAHen22224
October 09, 2017
We held an event for my work here recently. I also stayed overnight and found the hotel really well taken care of and nice! The staff who helped us with the event were very helpful! We've worked with them for years now and will continue to do so!
Great Hotel with Friendly Service
ByPolarice22
October 09, 2017
This hotel is pretty great overall. Wonderful rooms and very friendly staff. Only "CON" is the parking situation which can be bad if the upper lot is more than a third full.