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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 617 reviews
86%
Recommend This Property

Ratings Breakdown

617reviews

  • 5 Stars
    364
  • 4 Stars
    134
  • 3 Stars
    56
  • 2 Stars
    31
  • 1 Stars
    32

Hotel and Staff Need Work

By

April 28, 2017

No hot water in the morning. I had to wait an extra 15 minutes until it was warm (still too cold) to shower. I guess a lousy breakfast voucher remedied this? This made me late to work. On the last night we went to the bar/restaurant for an appetizer and drinks. We sat and waited for way to long so we left. Parking is horrible here and you have to walk a mile to your room no matter where you park. I left 2 days earlier than expected. Called the front desk to tell them to have my bill ready in the am and he was rude, in-experienced, and never prepared my checkout. So I had to do this in the morning, which made me late again. Lastly, I never received my welcome points?

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Great Place

By

April 28, 2017

club

We stay at this Hotel a lot, it's always clean and the staff is always friendly! The breakfast buffet had great choices and was so good!

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GREAT room. HORRIBLE pool.

By

April 27, 2017

club

Room was clean, very comfortable. Staff were nice and accommodating. But the pool area was horrible. Spa water was murky brown and although the water of the pool appeared clear, it had lots of bugs hair floating in the water.
Also housekeeping was knocking on the door at 8 am to clean the room. 8 am?!?!

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Good stay

By

April 24, 2017

club

Very friendly and helpful staff. They seemed to enjoy being helpful and pleasant.

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Great service

By

April 23, 2017

The staff was excellent - friendly and helpful at all times.

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Exceeded my expectations for Crown Plaza

By

April 23, 2017

Most Crowne Plazas are now getting kind of dated, and many of them, while maintaining their more posh amenities relative to most other IHG product lines, have abandoned use of their hospitality suites.

This location doesn't cut any corners, gives top-notch support from their staff, and still has their hospitality suite in full use for breakfast and happy-hour. The price was extremely reasonable, and for Spire members, if you are staying in Cleveland, I highly recommend this property over any others.

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Clean and great service

By

April 22, 2017

club

Very nice hotel our only complaint was noise , our room was across from elevator and every time we fell asleep a cart would rumble down the hall. Next time we will request a room away from elevators . We had an excellent waitress in dining room .

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Don't believe the hype

By

April 22, 2017

club

If you're looking for a value and think your getting an upscale
Stay for a good price, don't fall for it. Better quality and offerings at cheaper chains. Room was filthy. Bathroom small and disgusting. No fridge or microwave because they want you to eat at their expensive restaurant. Front desk was rude. Room was equipped with a huge empty 8 foot desk. Pool dark and dingey. Hot tub was just gross and falling apart. We couldn't wait to leave. We are not rich and picky people but it was that bad. Would never stay again.

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Cleveland Crowne

By

April 20, 2017

Had a wonderful stay at the Crowne Plaza in Cleveland while there for business. Nice room, fitness center , restaurant and the Executive Lounge was a very nice perk. Easy access from the interstate and close to downtown. Friendly staff in all areas. I have stayed here a number of times and will return on my next trip to Cleveland. Would highly recommend!

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Nice place

By

April 19, 2017

club

Nice place. Highly recommended when traveling to Cleveland clinic.

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Comfortable stay

By

April 18, 2017

club

Stayed at hotel for local conference. Location was convenient to the conference. Room was clean and comfortable. No issues with the room.

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Good Location

By

April 15, 2017

Nice Hotel. A bit older but very clean. Staff was excellent. Rooms were OK. Breakfast was not very good. Very limited food options. Parking was a bit far from entrance.

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