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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 749 reviews
85%
Recommend This Property

Ratings Breakdown

749reviews

  • 5 Stars
    451
  • 4 Stars
    153
  • 3 Stars
    65
  • 2 Stars
    42
  • 1 Stars
    38

Outstanding Service

By

October 23, 2017

platinumelite

Highly recommended for those that need to stay in the area for both business and leisure.

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Clean Comfortable Stay

By

October 20, 2017

club

Enjoyed a clean, comfortable room, friendly staff and nice breakfast during our stay for business purposes.

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Good Location w/ everyrhing you need in house or close by!

By

October 19, 2017

platinumelite

Clean and updated .. great service with comfortable rooms and at a reasonable price.

Close to a few good amenities such as the Winking Lizard Sports Bar

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great concierge floor

By

October 17, 2017

The hostess on the concierge floor is friendly and very professional. Always take care of me. Will continue to go out of my way to stay at this facility.

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Great Service

By

October 17, 2017

This was my first time staying at the Crowne Plaza in Cleveland and I was not disappointed. The staff was professional, courteous and ensured my needs were met during my stay. The facility, common areas and rooms were clean and met my expectations.

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The bed was very comfortable pillows too

By

October 17, 2017

club

Like I said it would have been so much better if the huge room had a refrigerator and some furniture. The non functioning hot tub should be removed from the room.

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Meeting rooms

By

October 17, 2017

club

Suggest that the meeting rooms be audio friendly.
provide a P.A. or suggest rental to new customers for their meetings. That was the only problem I had with our meetings. Thank You !

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Cleveland rocks

By

October 17, 2017

platinumelite

The Crowne Plaza exceeded our expectations. Location was perfect. Staff was great. Room was great. Would recommend to others who are planning a Cleveland get away.

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Good hotel, need some update

By

October 16, 2017

Very good hotel with good price. Staffs are very friendly. Good options for breakfast and dinner. May need some update for the room.

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Great service

By

October 11, 2017

club

Would recommend this hotel for anyone! The shuttle service is great and the customer service is above and beyond

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Event Staff Very Helpful

By

October 09, 2017

We held an event for my work here recently. I also stayed overnight and found the hotel really well taken care of and nice! The staff who helped us with the event were very helpful! We've worked with them for years now and will continue to do so!

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Great Hotel with Friendly Service

By

October 09, 2017

This hotel is pretty great overall. Wonderful rooms and very friendly staff. Only "CON" is the parking situation which can be bad if the upper lot is more than a third full.

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