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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 946 reviews
83%
Recommend This Property

Ratings Breakdown

946reviews

  • 5 Stars
    549
  • 4 Stars
    190
  • 3 Stars
    92
  • 2 Stars
    61
  • 1 Stars
    54

Crowne Plaza Cleveland South - Independence HORRIBLE STAY

By

July 18, 2018

platinumelite

I have stayed at this location for many years when in Cleveland on business. The hotel is under new management and all that was good about this property is now gone. The wifi was out my entire 3-night stay. The room phone did not work so I was unable to dial for any services/questions. The staff (in my opinion) had poor training as they did not know what to do at the front desk. Some of the old staff was still there - on the 5th floor and in the restaurant. That was the only good thing about this stay. I had hoped management would address my issues or at least speak to me, but a manager was not available over my entire stay.

I will not go back to this hotel location ever again.

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