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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 729 reviews
85%
Recommend This Property

Ratings Breakdown

729reviews

  • 5 Stars
    434
  • 4 Stars
    151
  • 3 Stars
    65
  • 2 Stars
    42
  • 1 Stars
    37

Comfortable bed and great service

By

September 17, 2017

Our stay was as expected and quite satisfactory. xoxoxoxoxoxoxoxo

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Small and Dirty Rooms

By

September 15, 2017

club

Rooms were small and extremely Dirty. Bathrooms had hair all over the floor. Was required to stay at the Hotel for a sporting event or would have switched to another hotel the minute we walked into the room. Hotel also does not have a Laundry Facility on site.

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nice room.

By

September 14, 2017

club

Nice hotel. Great room, very clean. Nice location to get around Cleveland.

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Great Time!

By

September 13, 2017

Jason at front desk was super accommodating to early check in request. WE all had wonderful time!

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Probably great if you're a VIP guest!!

By

September 13, 2017

The Crowne Plaza Brand should not be a member of the IHG Hotels group if they cannot offer the same comforts to all of their guests as the other hotel brands in the program do. The entire fifth floor is designated for VIP guests which is probably great if you are one. It also must be where all the really expensive microwaves and refrigerators are located because there sure wasn't one in either the "king leisure suite" or the "king deluxe suite" that I stayed in. I spend a third of my nights in hotels. Crowne Plaza is not my favorite in any category.

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breakfast

By

September 12, 2017

club

I would have liked to see a complimentary breakfast as part of my stay

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Top notch

By

September 10, 2017

platinumelite

The staff and accommodations were exceptional! I travel often for business and will be heading back to the area soon. This is definitely my new hotel of choice!

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Comfy bed / nice hotel

By

September 09, 2017

club

Was upgraded to the fifth floor with a free bar service for a few hours. The room was comfortable and the bed was comfy as well. I felt right at home. Service was nice, the pool was in great working order and the hot tub hit the spot. Will stay again.

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Stay at Crowne Plaza

By

September 07, 2017

club

Excellent place to stay. Close to several places.

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Terrible experience

By

September 06, 2017

club

Dirty and ill kept hotel Hotel.
Poorly trained and ill mannered staff.

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Labor day weekend

By

September 06, 2017

We stayed at Crowne plaza South Independence for the labor day weekend. It was cheaper compared to other hotels but pretty decent compared to high end hotels. My kids love the pool. The room size is average as well as other room fixtures. Will definitely stay here again and recommend to friends!

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Great value, but outdated

By

September 03, 2017

club

Staff is top notch and on point. However, the rooms leave a lot to be desired.

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