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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 720 reviews
87%
Recommend This Property

Ratings Breakdown

720reviews

  • 5 Stars
    380
  • 4 Stars
    188
  • 3 Stars
    80
  • 2 Stars
    40
  • 1 Stars
    32

OK experience

By

February 25, 2017

club

Great location, friendly staff, they did a great job on a busy weekend keeping things clean and the breakfast area going.

Our concerns were that only half of the TV channels worked (one network) and one ice machine worked in a 17-floor hotel.

Despite all that we had a good time and would stay there again. Adjacent bar/restaurant is a good place to visit.

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Long stay at HIE

By

February 24, 2017

club

Teamed up with Detroit Medical Center,the downtown HIE exceeded expectations. The staff were so nice and it was great to return 'home' for post-operative care. We generally left a few extra bucks for the cleaning staff who always did a good job. My only complaint was the bathroom which was wheelchair accessible. The shower curtain was short and the slope let water run into the floor. Also the handicap shower seat was breaking away from the wall and I always hesitated to actually sit on it. The room could stand some sprucing up with some minor items. We really needed a comfortable chair (there was only a desk chair), so they brought us an extra chair but it was not comfortable. A chair/ottoman would be appreciated. The sleeper sofa was terrible to sit on and we rarely used it. The bed, linens and pillows were first class but the towels were mediocre.

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Detroit

By

February 24, 2017

club

The staff was excellent. They went out of their way to make us feel welcome. The hotel is a little old. We did get upgraded to a suite which was really nice. Overall it was a great experience

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Dissapointed

By

February 23, 2017

club

I will never returned And I will never recommend Anyone.. that how bad I was treated even by your Manager..

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it's okay

By

February 23, 2017

club

compared to other Holiday Inn properties this one seems a bit overpriced for the quality. Give the restaurant next door (Big City) a try. I was hesitant to enter because it looks very dark and bar-like however the food was tasty.

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Comfortable bed. Not enough food and cable wasn't working.

By

February 23, 2017

club

I was able to get a great night of rest and feel like I was at home. The bed linen was clean and smelled pretty good. I would definitely recommend this Hotel to my friends and family for a possible family reunion. My son enjoys the other one we go to. There wasn't enough breakfast food for the guest and my cable channel TNT wasn't working for the All Star game

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go over of room and ice

By

February 22, 2017

club

housekeeper should do a go over to make sure last customers items are picked up. (sock on the floor).. Also there was no ice available on the 3 floor up or down from our room..

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Bald head

By

February 21, 2017

The motel was everything it should be, the people, food, and rooms were all great. The location was close to everything that we were going to, and close to the people mover that was very convenient. The food was very good, and a good selection. The front desk was very helpful.

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Wings fail

By

February 21, 2017

Aging property, pealing paint in the bathroom, tore carpet in the guest room, tv channels not all working. This needs a remodel to stay up to the standards of an IHG property. It is rundown and I don't enjoy staying there. I ONLY stayed because I had earned a complimentary night through an IHG promo and the property'd proximity to the people mover line downtown. Front desk staff doesn't acknowledge status.

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Great staff

By

February 21, 2017

club

The staff was friendly and that definitely made my stay great.

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Detroit Downtown

By

February 21, 2017

Our stay was pleasurable and relaxing. Bathroom needs some updates of quality and plaster repair. This is an older Holiday Inn Express and not one of the lovely new ones.

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Great place to stay

By

February 16, 2017

club

Everything you would expect and could ask for of a Holiday Inn Express

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