 Guest Reviews
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73%
Recommend This Property
Overall Experience 3.8
73%
Recommend This Property
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good breakfast
Byadfas
August 08, 2016
exterior grounds and interior room are starting to look dated
Rotten Chicken was an unwanted Room Guest
ByUnhappy Spire Elite
August 07, 2016
This was not a great stay at this hotel. We had very expired chicken in the fridge that stunk the room horribly for the rest of the night. When I complained the staff just said thank you for letting us know.
As a spire Elite member I kind of expected more. So I checked out and went to another hotel chain.
A clear decline in quality these last few months.
Bybooks7
August 06, 2016
I usually don't write reviews but my last experience was so troubling I thought maybe I should. I've stayed at this particular location maybe 30 (or so) times over the last two years....all work related. The first 27 or so were fairly pleasant....a very enjoyable experience. Clearly, however, management or ownership has changed at this location in the last six months or so because the decline in quality is noticeable. It's an older hotel but the rooms were always spotless and the staff friendly. No more.
I should have walked out after I stood at the counter for 10 minutes waiting to check into my room. I could hear the young lady on her cell phone on a private conversation. One of the cleaning crew saw me and yelled back to her she had a guest up front....and she still took her sweet time coming to the counter. And she had an attitude like I was bothering her. In the past the staff had been friendly...Welcome to the Holiday Inn.....thanks for being a reward member....would you like your reward points or a snack, etc. All those little things you don't think of until you don't get them. Then she got annoyed at me for not leaving the counter fast enough. I didn't leave the counter because she forgot to forgot to give me a room key. Then I get to the room.....smells like mildew and sweat. Not sure the bed had been changed. Fortunately for me...after my last stay, I had a can of Lysol and Clorax wipes. I slept in the chair dressed, took a shower, and got out of there. I told my boss no more......I'll just drive back and forth between Eaton Rapids and Detroit before I stay there again.
can do better should do better
Bytonni1929
July 22, 2016
great place to stay but carpet and sofa need steam cleaning
Business
Byguest4654654
July 05, 2016
Conveniently located. Food within walking distance of hotel. Room smelled vaguely of smoke. Staff are extremely friendly and helpful. Nice option for the money.
Business Stay
Bylaiyana227
July 03, 2016
Room was vary spacious including an extra large bathroom, two television sets, kitchen and living room. Bed was comfortable and the staff was friendly and helpful.
Family Trip
ByBig New
June 18, 2016
The room furniture was old and out dated. The room was quite and I had no problems falling asleep. I found candy and gram crackers under the table in sitting room. Overall my trip went well the staff was helpful and friendly. The food was warm and tasty.
College Orientation Trip
Byjwcorbett
June 16, 2016
School rate; close to campus. No issues but needs some renovation in rooms and clean up.
convenient stay
Byjr-MA
June 16, 2016
Well located near the LTU campus. Easy in-out to roadways and some eating venues nearby on foot.
Frequest Guest, Disappointed
ByKaty80
June 15, 2016
I have to say the stay at this stay was very disappointing.
- reservations transferred me multiple times, ultimately reserving a room that wasn't at capacity for the number of people we had staying.
- check-in: we were told the room we reserved was completely booked but would be upgraded to a Jacuzzi room. Once in the room? No Jacuzzi.
- because we had too many people for the room size we were not given enough bracelets to cover the 5 kids and 2 adults in the room. I had to stay back in the room while everyone played at the pool.
- 11 year old son found used q-tip in room and picked it up.
- while eating pizza at the coffee table with my kids, sitting on floor I found a wad of curly black hair.
- 6 people in the room, 1 bottle of shampoo/conditioner. When we requested more we were given 2 more. One bottle is enough for my hair alone.
- My husband and I gave the kids the 2 queen beds. The fold out couch mattress was horrible, felt every spring. Pillows equally horrible. I strongly suggest having an egg-foam pad in the closet. No blankets stored in the closet for the fold out couch.
- Just overall unhygienic and a huge hassle.
I appreciated the friendliness of the check in staff and at breakfast. Thank you-
Great Service and location
ByDonM16
June 07, 2016
Staff was excellence attending to everything brought to their attention. Hotel is clean and looks clean. Rooms are starting to look worn and used.
Large, clean room
Bymacie8884
June 07, 2016
This was a nice and comfortable hotel to stay in, the complimentary breakfast was great and the room was clean and spacious.