Overall stay was very good. All employees were very friendly and courteous. Location was great for activities, restaurants, shuttle to connect to metro. Very close to all activities in Old Town.[Less]
A second home
The staff were ALL friendly, helpful and responsive to requests. The room was clean and the bed very comfortable. I was highly satisfied with my stay.[Less]
first time will not be my last time
great stay parking just a little too pricey but over all great stay[Less]
Awesome as usual
We love staying at Holiday Inn Express suites! We have come to love the attentiveness and care of the staff, the cleanliness and extreme comfort we have had in all of our rooms and the great[More] breakfasts to start the day. The Staff at this Express was just phenomenal![Less]
Great hotel and staff but a little far out of downtown
Stayed here for 4 nights in May using rewards nights..
The hotel was further out of the city centre than i had realised from the map and the taxi driver seemed to take a long winded route to the[More] hotel from Union station. However the free shuttle bus only took 10 mins and whilst times are limited it was useful to save on cab fares.
Staff were absolutely excellent throughout except for the girl on reception when we left who was unable to retrieve our left luggage for over half an hour while we had a cab waiting. i will put that down to her being new but her attitude and helpfulness needs to be improved.
The room allocated (suite) was excellent and could not be faulted after having a short wait for it to become available as the first room we went to was still being decorated.
Not much nearby for eating if you are on foot.
Breakfast was ok but as with all u.s express hotels felt manufactured and lacking in simple things like flavoured teas - peppermint , fruit.
Atmosphere was though i have to say a little strange at times - breakfast was deserted and there was what appeared to be non paying guests walking around in nightwear as they were staying at the hotel while they had homes renovated. This is something we have never experienced before.
There was no trouble and often we saw police from the station next door having food/drinks in there .[Less]
Very accommodating staff and hotel services. Really enjoyed the warm greeting and hospitality.[Less]
Very good value for the price
Excellent guest services. Very professional and courteous staff. Excellent breakfast buffet. High quality food served. Very comfortable beds. High speed internet access is very reliable. Very quiet[More] location.[Less]
Absolutely love this hotel and everything that comes along with it. No matter where I go out of town, I always look for your establishment! I look forward to walking through the doors of Crowne Plaza[More] many many times in the near future. 25 gold stars!![Less]