 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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comfortable Bed
Byfastcal
5月 21, 2017
The stay was satisfactory. The hotel lobby was under construction at the time. I personally didn't like location of the hotel in regard to the volume of traffic in leaving and returning to the hotel.
My stay
ByButch
5月 17, 2017
My stay at HI Express was my second time there and it didn't disappoint, great staff all the way around.Even with some renovations going on it was manageable and clean
Hotel review
ByPoppy
5月 04, 2017
Could have been better if construction was complete and workers not busting into our room.
very disappointed
BySMWpeanut
4月 25, 2017
As a Spire Member with IHG, I obviously stay at your hotels often. This was by far the worst hotel I have ever stayed in.
First of all, the reviews said it was completely remodeled. It needs to be and there is construction, but it is far from done. There was people roaming the halls that did not belong there and I had children playing outside of my doorway at 3am...while the mother yelled at them to be quiet so she could sleep. The carpet was disgusting!!
The staff that I dealt with were wonderful. Stephanie at the front desk was more than accommodating and I had another staff member actually walk me to my room and checked the closet, shower, behind curtains etc for safety reasons. This hotel should be closed until the renovations are complete. I should have checked out immediately and found another hotel to stay at.
Helpful staff and nice neighborhood
Bybugil++
4月 18, 2017
The staff was great! Friendly and helpful. Many good places to eat within walking distance or use the hotel shuttle. My first time to NYC and Queens...had a good time wandering around one day. Nice neighborhood. They are adding more rooms...so be patient with the construction.
Poor service
Bytcfuller15
4月 14, 2017
Before arriving at LaGuardia airport I called the front desk at the Holiday Inn Express to let them know we would be arriving late due to a flight delay. I was told the last shuttle was at 12 midnight. After arriving at 11:15pm I called the front desk again to make sure a shuttle was still running and at that time I was told the last shuttle ran at 11:45pm. After waiting 40mins in the cold and multiple calls to the hotel with no answer. My husband and I were forced to pay for an over priced taxi to the hotel. Once we arrived, my husband politely questioned the receptionist about the shuttle system, and was completely ignored. The man did not even make eye contact with us. Once we got the keys to our room we were greeted with a strong smell of marijuana when entering the room. After 7 hrs of flights with a 3 hr lay over all we wanted was to get some rest, but the bed was uncomfortable. It felt as if we were sleeping on box springs only. This was extremely upsetting due having to pay extra money, and the great experience we had at JFK Holiday Inn Express a week earlier.
Exceptional staff! Great Service - facility needs renovation
Bydfgallini
4月 10, 2017
PARKING was a HUGE issue for us as we were in 2 26' box trucks in Queens NY. Staff did an exceptional job helping us get the trucks situated. However, one would never expect to see the neighbors to block the entrances and exits in the evenings which made getting out in the morning quite the challenge. Obviously an older hotel under renovation. Hallways and rooms were dated and in need of freshening up. Rooms were clean, beds were comfortable, TV and internet were no problem. Bathrooms were small and in need of upgrading. The staff were all exceptional. They all did everything they could to accommodate us and were truly caring and compassionate to our needs.
Great Location & Service
ByAnn973
4月 05, 2017
As New Yorkers and former Queens resident we were excited to stay at this location for a quick overnight. The Location , service and access to my business event were Super. Pick / drop off shuttle service also on point . Overall - Room smaller than a regular Express location but for just an overnight , it worked. Front Desk - pleasant, and Breakfast lady kept area immaculate. I'm not sure if security knew some people I saw hanging out on one of the floors as we accessed . They didn't appear as guests. Other than that aspect, I would return!
convenient location, great staff
Bygolferj
4月 04, 2017
Staff was very friendly and accommodating. This is a convenient location located close to airports. Shuttle to and from airport is a great feature, too.
Great place to sleep for a night
ByMichelle
4月 02, 2017
Stayed here for a night before an early flight out of LGA airport. The hotel entrance and lobby was under construction, so the first impression wasn't too great. But the rest of the stay was perfect for a good night's rest! The shuttle to the airport was great and convenient.
A safe place to land
Bymjkinprogress
3月 25, 2017
Comfortable bed and very friendly customer service staff during blizzard conditions.
Good Location Near Airport
ByAslam1
3月 11, 2017
Once construction is complete this place will be an average hotel.