Overall I had a nice stay. I waited to get checked in at night and got rudely cut off in line by another customer. When I finally did get help, I went upstairs and found a room that was not cleaned;
the TV was on, a light on, one bed unmade and trash in the bathroom and on the floor. I took my family back downstairs and got a new room, which was clean and an upgrade from the one before.
Breakfast had most of the normal options, but did not have biscuits and gravy that most HI / HIE's do, and the pancake machine wasn't working. Overall a good stay in a really nice location close to shopping / restaurants, but it had its issues.
I didn't catch his name, but a second male employee was very friendly and courteous, both at check in and the next morning. He deserved some recognition for seeing the stay wasn't off to a great start and tried to make it better. [Less]