Front desk clerk was friendly but seems to be less knowledgeable about the benefits and privileges of IHG "Spire" members .. even a bit insulting in that my wife and daughter were admonished saying
that the Spire member himself must be present at time of check-in. Also showed some kind of discrimination in that she unnecessarily told my wife --while giving her the Breakfast vouchers-- that breakfast normally costs $50 but because we're Spire members, we'll just pay only $10 -- clearly suggesting then that we should be grateful for the $40.oo discount!?
Doormen were not readily available to help. I would suggest also that doorman must write down the license number of the taxi that Crowne Plaza customers use for their safety. Our taxi driver who seemed to be a friend of the doorman (as they conversed for a few minutes before driving away from the hotel) took my wife and daughter the long way/route to La Guardia Airport thus causing a bit of scary moments and higher taxi fare and refused to give receipt. This prompted my wife to call Ney York Taxi and Limousine Commission because of this unfortunate event. (Driver used Westside Ave , went through the Washington Bridge, etc.)
Another suggestion: please put a hotel staff right at the door on the street-level of Broadway. Some vendors of knock-off luxury merchandise like LV bags, etc. were somehow harassing hotel customers by the doorway as experienced by my wife in that Sunday morning. This inevitably jeopardizes not only the hotel customers but the reputation of a purportedly reputable IHG hotel.
Restaurant was always busy in that staff were not so attentive. Also, food did not have any variety i.e., basically the same food every day. And, no bacon! (Breakfast is not breakfast without bacon!)
Would like to point out that we're thankful for the Hotel Managing Director who managed to write a welcome note with 2 breakfast VIP vouchers inside the small envelope. (Didn't get to see him though as he promised in his note.) [Less]