I found very few issues with our stay, being in the area for a wedding and staying for two nights. It feels like this was once a Crowne Plaza. The biggest giveaways are the full kitchens and the fact
their two largest conference rooms were the "Crowne" and the "Plaza". :)
The included breakfast was phenomenal. I spent a week at a HI Express in FL just last week and this was nothing like that. Fresh eggs, French toast, sausage, fresh fruit, cereals etc. They did have half n half creamers, no clue why another reviewer stated otherwise. Our OJ was the biggest disappoint, it was very weak. The service was awesome even though it is complimentary, don't forget to tip the hard working staff here. The worst part was dealing with the savages from a wedding party who like zombies would get up and take everything as soon as it came out fresh, complaining at every turn. We didn't try the PURE restaurant but the place was packed at midnight on a Friday and the decor was very funky and modern.
The room itself and the size is stuff of spacial dreams. A separate bedroom from the living room area, two TV's in total. A nice sized, updated bathroom with marble counters, same as the kitchen. My only issue with the room is that the TV's seem to turn on at a super high volume and one of our remotes didn't work. Otherwise, these rooms are great for four, maybe even five or six people as the couch pulls out. The sheets weren't the most comfortable and the bed had a few lumps but it wasn't awful. No weird stains or smells of any kind.
The staff when we checked in, seemed to be a bit overwhelmed but held it together nicely. They stated to me an IHG rep was there doing inspections so they weren't sure our room was available at 3:15. I shot back, "well tell the rep that there are IHG members here who need their room" and magically, three minutes later we had our keys.
I would stay here again as everything has been on the higher side in comparison to their IHG peers, specifically other HI's we have stayed in. I'm sure you won't be overly disappointed, either. [Less]