 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Friendly staff
ByKate2000
26 September 2016
Friendly staff, able to check in early, responsible crew where they took care of any issues quickly
Just ok
Bybusinesstraveler216
21 September 2016
I come to Arlington a few times a year on business. I have stayed at the Holiday Inn the last few times and I was really impressed with the quality of the service and the cleanliness of the room. That was not the case on either accounts this time. I reserved my hotel two weeks prior for the first two nights (the last night was sold out). When this happened in the past, the receptionist took my name down, and called me as soon as they had a cancelation to extend my stay. I really appreciated this.
This time, the receptionist told me to keep checking back with them to see if they had any availability. I have a busy schedule while in Arlington, and can't keep checking back all day long. Then when they did have availability and I checked back, the rate was twice as much as my other rates. Whatever, I understand they don't have absolute control over the rates, but neither did they show any desire to help me with extending my stay.
The cleanliness of the room left a lot to be desired: the toilet seat had some yellow spots, the comforter had stains and the bathtub was not exactly clean.
Breakfast sucked. I was seated for 15 minutes and nobody came to take my order. I finally got up and picked something to go, because I couldn't wait all morning.
I will not stay here again.
Visit to DC
ByBig Cuz
19 September 2016
My stay was very nice at this hotel and I would gladly stay here the next time I'm in the area.
Excellent value
Byretyrenc
14 September 2016
One night stay on a Saturday. Close to metro stop, wonderful room, very clean, quiet. Good internet. Toilet flushed, but not well--had to hold handle down through entire flush. Reported to staff, but didn't seem to get fixed. Good value.
Great value in Northern VA
Bypoq790
12 September 2016
Convenient to Ballston Metro, restaurants, and walking and biking paths. Reliable internet; excellent service. Great value.
Easy access when in the Ballston area.
ByTheSeekerX37
12 September 2016
If you are planning to be in the Arlington-Ballston area, this is a good choice Access to everything is close by and the hotel is right off the 66.
Good hotel
ByTLPrince
11 September 2016
Good, clean hotel convenient to metro. Friendly staff; biggest disappointment is the fact that there is no complimentary breakfast.
Just like home
ByLoserError64
10 September 2016
I LOVE staying at this HI location when I travel for business. It's local to dining and businesses and a great, safe location for walking. I want to recommend several staff for making my stay outstanding, as always. Phillis provides me with clean sheets and towels, that I always appreciate. Sang To provides me with fast, efficient food service, always with a smile. Belmer and Naseema provide excellent service in the dining area, Mohamad is always friendly and ready to provide me with a ride, and Roberto makes me feel like I always have a friend to talk to, while I eat and drink in the bar area. All these people and more at this location are warm, friendly, and make me feel so valued that I feel like I am at home among friends whenever I come. This is really an achievement for your hotel, and they all need to be commended for their service, along with everyone at this location. Congratulations and thank you for doing such a great job every time!
My experience at the Holiday Inn in Ballston
By
06 September 2016
When I arrived on August 28th at 16:00, for a week long stay in relation to a business/training visit to Virginia, I was met by the friendly front desk staff who assisted me with my check-in and provided me with the information I needed and they even offered me unprecedented hospitality because of my long tiresome trip. That really touched my heart. The shuttle crew was also very helpful and always smiling, I really appreciated their help and suggestions of nice places to go. My only problem was with the breakfast experience, the choices were limited, it was a la carte(I travel a lot and this was the first time I find a hotel serving breakfast by menu!!). Some of the staff serving breakfast had some attitude issues and they were not friendly and not helpful at all. This was experienced by our whole group and we spoke to the manager at that time and the unfriendly staff did not serve us again.
Great service
BySteven of Ohio
05 September 2016
This is my third time to stay at this Holiday Inn hotel for my business trip to DC. I like the friendly smile and greetings from the hotel staff. The room was clean and comfortable, and the breakfast in the morning was delicious. The quality of the entire hotel was just great, and I greatly enjoyed my visit.
Service
By
05 September 2016
received excellent service through staff, walked the extra mile. room was nice
Friendly Staff
ByD & D K & C
03 September 2016
Wonderful gentlemen who drive the shuttle and call for cabs.