I find normally when staying at an airport property, for the most part, the traveler is not here for fun. i.e. vacation, site seeing visiting friends. No, unfortunate there away from home and he or
she is here for work or business.
They normally just got off a long flight they dreaded and now have to stay away from home, in a hotel they don’t want to be at.
There tiered, hungry, grumpy and wore out.
Well the two young ladies I meet here at the front desk made my trip almost enjoyable.
I had made a reservation at the wrong hotel and tried to fix it only to be mistakenly (I think) hung up on. Sandy took over and in minuets had it all straightened out and changed my reservation without penalty. She went out of her way to help and didn’t have to do that. Sadly not many would.
Both Sandy and Elise were just a welcome pleasure added to a stress filled day. They greeted me like a friend. Of course recognized my IHG membership and they were genuinely happy with smiles that are contagious.
It ladies like these two that make traveling better so much that you almost look forward to doing it again. I travel way too much and I can attest that unfortunately, ladies like this are far and few between.
Customer service is not what it used to be.
I’m not sure who the Hotel Manager is here but whoever you are, HOLD ON TO these two ladies!
There an asset to the Hotel, IHG and the hospitality industry.
Even early the next morning Jill (night audit) was out front when needed, plesent and helpful.
I look forward to coming back. [Less]