Rated 2.0 out of 5.0 by David172 Mixed feelings
We made our reservation through the 800 number and it got screwed up. I wanted a two queen room on the first floor because my son has a broken foot and doing the stairs is difficult. I was told they don't have any of those rooms available and had to opt for the more expensive king bed business suite. When we arrived we were given a room on the second floor. I asked Brandon who was working behind the desk if we could get the first floor. He checked and said that only two queen bed rooms were available on the first floor. I explained that, that is what I had wanted originally anyway so we would take that. The two queen bed rooms were less expensive by a good amount. We got to room 135 and walked in and there was a strong stale urine smell. I went back to Brandon at the front desk and told him about it. He immediately moved us to another two queen room on the first floor. That room was fine except for an air condition unit that didn't work properly, but that wasn't a problem and we didn't do anything about it because we had very moderate weather and didn't need a lot of air conditioning. Throughout the check in process Brandon was very busy but yet very polite and helpful. The rooms seemed clean but the smell in 135 was very strong and we couldn't figure out where it was coming from. The location was good for us and we didn't have any problems with too much noise from the highway or the other guests. WIth two, two queen bed rooms available on the first floor when we arrived, I wonder why we were forced to make reservations for a more expensive room and why with the request for a first floor room because of medical conditions, we weren't initially assigned to a room on the first floor. Had the hotel been full when we arrived, as we were told it would be by the reservatons desk, we would have been stuck walking the stairs with my son's broken foot or having to go all the way to the elevator each time.
April 26, 2013
Rated 5.0 out of 5.0 by Nik22 Great Service
Clean room, comfortable bed, friendly staff, very pleased with our stay!
April 12, 2013
Rated 5.0 out of 5.0 by butchjds Stay at the Houston airport
this is a great place to stay if you are working or needing a place to stay close to the airport for a early flight. great people at the front desk and very helpfull - other Holiday Inn's need to lear from these folks
April 9, 2013
Rated 5.0 out of 5.0 by glenngerri Easter stay in Spring
We have stayed at this Holiday Express several times. We have never been disappointed . The staff is always very cordial and the breakfast is always great. We stay at Holiday Express whenever we travel if possible. It is the best value on s small budget.
Thanks, Glenn & Gerri
April 5, 2013
Rated 4.0 out of 5.0 by Frankxh18 Great beds
We really did enjoyed our visit, other than a roach in the one of rooms, toilet over flowed in our room, and one small issue work being done outside our room, tape and float, and painting. We really did enjoy the breakfast bar with variety to eat. Over all good experience, just wanted to point this out these point, Thank you.
3 rooms were rented for two nights each.
March 24, 2013
Rated 4.0 out of 5.0 by Bhau1015 Friendly and Fast Check-in Experience
Not the best location, but adequate. Close to restaurants and shopping. Front desk was very prompt and friendly at check-in and recognized my Priority Club GOLD status. Breakfast was late getting out by about 20 minutes, but satisfying when it was ready.
March 14, 2013
Rated 5.0 out of 5.0 by Grampi01 Staff and Service
Staff was very hospitable and the cleaning staff were first rate.
March 1, 2013
Rated 5.0 out of 5.0 by GSXR09 Great hotel
Everyone at this hotel was very nice and courteous. I misplaced my toothbrush in the hotel and they were very courteous and giving me one.
January 31, 2013