When we arrived to check in the power was out. They escorted us to our room with a flashlight and we left to attend a concert. Upon returning, the power was still out. We were escorted to our room
and the temperature was fine, so we decided to stay.
The staff couldn't have responded any better to this event. The hotel's transformer had blown and had to be replaced. the power was restored around 4 am. All guests were given flashlights and were helped by a staffmember to their rooms. We had cold bottled water, pizza, and ice cream offered to us before we went to our rooms.
This was an event that couldn't have been avoided and the hotel staff was polite and level-headed through the whole ordeal. I didn't hear anyone get mad or upset. Some guests left, but we chose to stay.
Now if the water had been off, that would have been a different story, but the power outage was manageable, especially the way the staff responded to it. [Less]