I booked the Harry Potter theatre package for my teenage daughter's birthday treat. We were warmly welcomed and greeted by the manager, who had very kindly upgraded our room to a Deluxe Hyde Park
view - a lovely surprise!. Moreover, my daughter was absolutely thrilled to find a personalised birthday cake and greetings card from the hotel team in the room - she felt very special. The hotel had secured the best seats in the house for the Harry Potter shows (which were truly fabulous!). Breakfast was very good, with charming service.
Thank you so much to our concierge, Zaneta, who really looked after us with such care, and to the manager and all staff for your very kind attention. [Less]