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Rated 4.2 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 Overall Overall - the experience of this hotel was good. Regarding the room our only problem was that we did not like the design, in particular the layout of the furniture and the position of the bathroom. As to the staff generally they were very good - we had one problem which marked it down as one member of staff did not pass on information which caused us inconvenience. September 12, 2014
Rated 5.0 out of 5.0 by Excellent staff We had excellent service from all the hotel staff and in particular from Binam in the restaurant at each of our breakfasts September 5, 2014
Rated 5.0 out of 5.0 by Very comfortable and came up to expectations Breakfast; This is a comment and NOT a complaint, the breakfast was well presented, a lovely variety of fresh fruit, and very enjoyable, but we would have liked muesli on offer as a cereal - there were not even Alpen packs among the cereals. And why no utter?? When I asked for some the waitress seemed really surprised and pointed out the flora and sunflower spread portions. She had to go to the kitchen for fresh butter pats. Individual portions would have been less wasteful. We enjoyed our stay, thank you. September 5, 2014
Rated 5.0 out of 5.0 by Great service Nice day at the holiday inn, from start to finish. Staff very helpful, food good, room clean and fresh. Our room over looked the river very relaxing. Bed comfortable, choice of pillows soft or firm. Parking for car not a problem. Bath room nice size not small could move around easy. Would stay there again. September 4, 2014
Rated 5.0 out of 5.0 by Great staff, comfortable room Would use this hotel again, food very good, Staff willing to help, Comfortable room a good size. Bathroom with enough room an well laid out, September 4, 2014
Rated 4.0 out of 5.0 by Visit Hotel was comfortable and convenient. The inclusive breakfast was excellent. September 3, 2014
Rated 5.0 out of 5.0 by Lovely Overnight Stay We just stayed one night as we were visiting Hampton Court Palace and wanted an early start. Dinner at the hotel was most enjoyable; the staff were really friendly and the restaurant was attractive with very comfortable seating. The food itself was very tasty with a good choice on the menu. Breakfast was also good with an excellent choice. Our room was clean and attractive with comfortable beds. We were a little confused by the car park as it had two entrances but only one was also an exit. A sign would have made things a little clearer. [That's our only small gripe]. All in all, a very friendly, comfortable hotel - well done. August 31, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn This holiday inn is easily the best one ive ever stayed in. It is a very modern well maintained building It was extremely well cleaned and cared for The staff were excellent at every level I would certainly recommend this hotel when visiting Hampton Court Palace and surrounding area August 28, 2014
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