Rated 4.1 out of 5 by 76
Rated 5.0 out of 5.0 by stairsman hotel stay
top quality in every department. Wish we could have stayed longer.
November 29, 2013
Rated 5.0 out of 5.0 by Fairy24 Enjoyable stay
The staff throughout our 2 night stay were fantastic,nothing was too much trouble.
Our children had a great stay and the staff were very friendly with them.
Room was spacious,beds comfortable really a home from home.
Can't emphasise enough how great the staff were they really made the stay enjoyable.
The only down side was the living room had no windows so felt boxed in only one bedroom had a window.
This suite would have been perfect if it had a balcony with a view.
November 27, 2013
Rated 4.0 out of 5.0 by RIW1978 Great hotel
Stayed on points. Excellent customer service on arrival. I was upgraded to an executive room with complimentary drinks. The food in the restaurant was excellent quality. Room was spotless . Shower controls a little confusing. Unique to this hotel I guess !
One tiny problem was the low floor meant my stay was compromised by traffic noise which is not ideal for a mid week business stay. Something to think about. This comes at a compromise view of Thames or road noise !
Overall stay excellent. Visiting again .
November 26, 2013
Rated 2.0 out of 5.0 by Tad60 At weekends: too many weddings and parties, hard to sleep
Overnight Friday and Saturday: Noisy until 3.00 am due to wedding parties and the rugby group drinking before an England match. Reasonable staff, but no ability to help normal guests enjoy a good night's sleep. A very tiring and depressing experience that spoilt everything else planned for a special weekend in London.
November 15, 2013
Rated 1.0 out of 5.0 by MrsG6 Didn't get any sleep
Room was nice but the noise all night was alfull the bed was really hard and pillow wasn't nice order room service and they got it wrong and change it but tried to charge me again for it so ended up not eating but paying a lot of money for food I didn't ask!!! Was not happy.
November 6, 2013
Rated 4.0 out of 5.0 by crampy Lovely hotel
Pleasant stay staff were very happy to help. lovely location.
November 6, 2013
Rated 4.0 out of 5.0 by RogerFrost Quirky
Room 314 - very low bathroom sink / toilet high / small double bed
November 5, 2013
Rated 5.0 out of 5.0 by Jevives Too short bed sleeves/ duvet
It's a shame. Because the mattress quality is so good, but for reasons I don't understand (having stayed on weekdays for the last 3 months), because it's common to all rooms, duvet doesn't cover above half your breast. My size is 1.86 meters, perhaps that the reason, but never ever found this issue on any other hotel around uk, Europe and USA.
November 2, 2013