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Rated 4.2 out of 5 by 93 reviewers.
Rated 4.0 out of 5.0 by Great service, very accomodating, great room. Lovely room, great bed and customer service was superb. Food at the hotel is also very good. Only downside was that there was a party the night we stayed and the drunken fools decided to run up and down the halls screaming at one in the morning. It didn't effect my overall opinion though as this wasn't the hotels fault. Would def go back again. February 26, 2014
Rated 5.0 out of 5.0 by Great staff This was my first stay here but it won't be my last. Back in two weeks. The staff are exceptional, made this a great experience. The breakfast was well above average. Thank you all. February 26, 2014
Rated 5.0 out of 5.0 by comfortable and outstanding service I stayed at this Holiday Inn- Surbiton England back in December 2013 and found the staff extremely welcoming and helpful. The restaurant and bar staff were amazing!! I would very highly recommend staying here. The only problem is the lack of buses close by in bad weather. February 23, 2014
Rated 5.0 out of 5.0 by Staff are quite simply: excellent Reception staff were very helpful and pleasant; and the restaurant staff at breakfast did their best to outshine them! Very comfortable king-size bed. Nice views over Thames Ditton marina and the Thames. The bedroom design is a little 'style over substance' with very limited storage/wardrobe space. Obviously designed with business travellers in mind. However, we coped #2 adults, 3 night leisure stay# and would return to this hotel. The exterior of the hotel does not reflect the interior; do not be put off. There is very limited parking at the front of the hotel with the main car park being about 100 yards away. We had no problems getting parked at the front when arriving and leaving and so didn't have to carry luggage from the main car park. February 7, 2014
Rated 5.0 out of 5.0 by Home from Home the corporate way From the reception staff who always recognise me as I walk in the door to the free glass of wine at the end of a stressful day, this hotel really is a friendly, welcoming escape for a business person or a holiday maker alike. Popular in particular with the business community, they seem to really understand that at the end of a tiring day the last thing you want is more stress or fuss, and first thing in the morning when you have a busy day ahead, you need your start to run smoothly (taxi on time, quick check-out, to be served quickly at breakfast, etc) I would recommend this hotel because they manage to balance it all - friendly local comforting, corporate and efficient. Well done x February 3, 2014
Rated 5.0 out of 5.0 by Fantastic service, great hotel. The staff were excellent from Front Desk, to restaurant and bar who helped with every little request. Even the Executive Chef came and chatted to us frequently to get our feedback on the food. Would definitely recommend this as one of the best Holiday Inn's I have stayed in. My family thoroughly enjoyed the experience. January 28, 2014
Rated 4.0 out of 5.0 by Staff very helpful, most expensive room could do with some improvement General Manager and staff very helpful and treated me as I you would expect being a Platinum member with all the benefits associated with the membership matched. Although I had to ask for an upgrade as it was not proposed first hand. But everything was facilitated by the very professional staff. Room 200 (the most expensive, 2 bedroom suite) is really nice but suffers from a few flaws that should be addressed: - a deficient heating system which means one of the bedrooms is cold while the other is too hot - every door in that 2 bed suite could do with a door stop - the lock in one of the bedrooms was broken (I have stayed there twice in 2 months and it still hasn't been fixed) - the choice of tv channels is frankly very poor (30 odd channels) for the price paid but there is the added advantage of in room blu-ray player. No movie rental option. - it is a very dusty room. there is no windows that can be opened which creates a very stuffy and dusty environment not great for allergy sufferers. Difficult to fix given the window set up. - price is a little too steep given the location. A more attractive rate proposed to Platinum Elite members of the IHG program would be a welcome addition. January 28, 2014
Rated 4.0 out of 5.0 by Not quite as good as it looks We booked 2 rooms for a one night stay and were firstly irritated that due to having to rollover an earlier booking the rom rate doubled. However as the cancellation costs were too excessive we decided to stay. The bedroom was big and looked good although there was a very small wardrobe space. The bathroom lighting was awful, however this is normally the case for most hotels (including 5star) as I think room designers do not try to shave in the bathroom mirror. The bath could not produce cold water no matter how much we tried. It is a shame as the foyer & restaurant were good although bar service was very slow, would hate to order when it is busy. Overall acceptable but disappointing as with just a few better touches could have been very good. January 26, 2014
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