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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 491 reviews
90%
Recommend This Property

Ratings Breakdown

491reviews

  • 5 Stars
    254
  • 4 Stars
    155
  • 3 Stars
    47
  • 2 Stars
    23
  • 1 Stars
    12

Midnight (almost) wake up knock at the door!!

By

July 21, 2016

Fast asleep and was awoken at 11.20pm by an insistent knock at the room door and the person on the other side of the door was a member of staff.
Apparently my room was dirty and needed to be cleaned- at 11.20pm!
I informed the member of staff it want dirty and he had woke me from deep slumber.
I then called the reception to explain that someone had just arrived at my room to clean it at this ridiculous time of night.
The person at reception applogisdd profusely and said it was a mistake.
Upon checking out of the hotel the following day I asked to speak to the manager- he/she want available. I explained why I wanted to speak to the manager and was informed that I would receive a telephone call as soon as the manager was free - this never happened and 2 days later I'm still waiting!
My initial thoughts on this bizarre experience was something was very wrong and that a "scam" of some sort was being attempted.
I'm still none the wiser but would appreciate someone from the management calling me to explain why they send room attendants to clean a room at 11.20pm!
For info - the room number was 214.

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Near Kingston town centre

By

July 13, 2016

club

This Holiday Inn provided what I expect from this chain of hotels: no hassles, high standards and reasonably good value for money. I prefer to pay a bit more than a cheaper brand and get quite a lot more for my money and the knowledge that I can relax from any potential irritations.

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Experience

By

July 12, 2016

club

A brilliant experience and recommend the hotel.Can be busy which means the car park can be full.

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Good location. Effecient service

By

July 09, 2016

club

A well located hotel particularly for places such as Hampton Court Palace. The location of the car park about 300 metres away behind industrial units would be somewhat inconvenient dung inclement weather. Standards rooms comfortable though on the small side and the use of mirrors adjacent to the the door to the equally small bathroom was visually disconcerting. The restaurant for dinner was good with excellent level of service although the breakfast was expensive and couldn't be considered value for money unless you were prepared to overeat from the buffet to compensate!

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Convenient for Hampton Court

By

July 09, 2016

club

Great staff, good parking, adequate room. Restaurant menu is in my view a bit limited; one good meal, another not so good. Simple taxi trip to Hampton Court, arranged by helpful receptionist.

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A Visit to Hampton Court Flower Show

By

July 08, 2016

club

Helpful and welcoming staff. Due to technical difficulties with the website we had to make separate booking for each of our 2 nights' stay. The staff immediately ensured we did not have to change rooms. They also arranged transport to the Show. Breakfast was very good and the dinner in Jack's was well above the average hotel standard. Parking easy. I would have no doubts in recommending this hotel.

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Comfortable accomodation

By

July 08, 2016

club

Met all our needs for a comfortable stay. Particularly good was the fact that the window was open in our room.

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Always a good place to stay

By

July 04, 2016

club

Used this HI many times and have not had a bad experience. Staff very good and venue perfect for my needs as a business traveller.

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Great Service

By

July 01, 2016

Stayed at this Holiday Inn on a number of occasions over the last 4 months and have to say good service and commitment to customers has not lowered over time like most hotels do, staff on reception have good listening skills and are always polite and courteous, Fatima, Kaye, Ali are just some of the staff on reception who will greet you. breakfast is hit and miss and the staff are working hard to get it right, dinner menu in Jacks Restaurant is just about right, food is amazing and the service from the two Anna's his always great

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Excellent Hotel.

By

June 29, 2016

club

I have nothing but praise for this hotel. It is excellent and I would highly recommend.
We visited for Business purposes, but we hope to visit again for leisure purposes. Eay access to London via rail link to Waterloo being about 25 mins walk into town.

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Efficient, but for business users only

By

June 26, 2016

club

The hotel was spotlessly clean and the staff friendly when wee checked in, however after that we had minimal contact with them.

The hotel is obviously geared towards the business market, which is not a problem, but that should have been made more clear on the website.

The cost of breakfast is rather extortionate.

The facilities and decor etc, were excellent

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Good Value

By

June 22, 2016

club

Friendly and helpful staff. Convenient location. Very nice restaurant for breakfast and dinner. Great value. Would definitely come back again for future travels.

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