The hotel location is very convenience for travelling by tube.However,as the first time visitor,we quite confuse how to get into hotel from Cromwell Rd. as this side is the back not the front.We have
to walk around and find the entrance.
We stay for 4 nights.Overall services are satisfactory.
Some nights were too cold but no heater.Staff explains that because it is summer. So we have to request blanket.Daily cleaning is OK, but forget floor mat and small towels once.We call reception but not get floor mat so we have to use towel as floor mat.
Restaurant provides good choices .Staff services are excellence.Ceiling is very old and some panels are out from frame.
Security in lift is OK.Lighting in the guestroom hallway is too yellowish.
Room size is smaller than other Holiday Inn we've ever stayed but has space for 2 luggage. [Less]