Convenient location and good comfortable facilities
Staff are responsive to needs and willing to listen. Decorations within guest rooms appera a little tired and not as modern as some other Holiday Inns. It is ideally located for Borehamwood shops and[More] close to motorway connections[Less]
Food only ok
By tony 23ee
The food can be a bit bland but is edible, the service can be a bit slow when busy but the staff do try, Hotel could do with a freshen up in the rooms, the internet could be a bit quicker and the[More] Freeview tv is limited[Less]
Lovely staff, so helpful, and so welcoming
We have stayed in this hotel at least 100 times over the twenty odd years since our children moved to London.
In these days it was called THE ELSTREE MOAT HOUSE HOTEL.
Regrettably the only complaint[More] we have, is the fact that the hotel requires major renovation now.
In our room this time we had to point out various articles of ironmongery were missing or broken.
I don't think one penny has been spent in upgrading or renovation since the hotel was built......Great shame:[Less]
Good value close to London, Heathrow and Windsor
A good value hotel with parking and leisure facilities, just off the M4. Close to London, Windsor, and Heathrow[Less]
Regular visitor for business
Like most hotels in the area I find this one overpriced, but I used it extensively for a 12 month period due to it being the preferred hotel of my client. Since changing employers I have been unable[More] to stay here within expenses budget except on a Sunday night once, due to the reduced tariff.
The staff are always friendly and most recognise me and know my name, so I always feel welcomed. I have not had any major issues here not resolved by the hotel, although one of my biggest issues is that the hotel showers frequently go scolding hot and then freezing cold, before returning to their set temperature. I have reported this frequently through different channels but it seems to be a fundamental issue that they cannot or will not resolve.[Less]
Overnight for business
Great service, lovely staff, enjoyed the Priority benefits. thank you[Less]
Better value than you'd think
For central Mayfair, this hotel is a must. Comfortable and quiet - the staff are excellent! I would recommend every time.[Less]
A geat Central London Hotel
The staff are welcoming and accommodating to the every need of the guest.[Less]
Better than expected really
The staff were great and the overall performance very good. Maintenance could be a bit better but for central London it would be hard to beat at that price.[Less]