Our stay was following a hospital procedure, before our 2 hour journey home the following day. We needed peace and quiet, calm, comfort, relaxing environment, attention where necessary, no hassle and[More] decent on site catering. Apart from a very slight delay in clarifying our bill on departure we had all of those things and were totally happy with our stay.[Less]
Clean, met expectations. Just the little things that let it down
Very clean room, warm, safe, everything you'd want it to be. Breakfast was first class and would highly recommend.
Staff were very helpful, apologetic is something wasn't right, and would do[More] their best to help if asked.
Car parking is abysmal - just not enough spaces for guests and the spaces are small even when you don't have a big car.
Check in queue was long, and with only two staff on at peak time was diappointing. The area doesn't lend itself to lots of people queuing for long periods as it is right between the bar area and the dining area (and not helped by a huge post right in the middle).
Was given a twin room, but this wasn't made clear at check in. Not really an issue but would have been nice to know beforehand.
The pillow that had "firm" strapped to it never was, or has been firm (on either bed).
NO FREE WIFI!!!!! - Come on Holiday Inn, please! In this day and age....![Less]
By MILO 1
the shortcomings of this hotel are over taken by the friedly staff[Less]
Comfortable room and generous breakfast
Our party of five stayed for one night in three identical rooms and were generally impressed with the hotel. The rooms were clean, if a little dated in some respects, but well worth the price given[More] the friendly staff and generous breakfast.
The hotel is tricky to find if driving and there is very limited parking on-site, although it is possible to get subsidised parking at a nearby multistorey car park. The free wireless internet connection was also fast and reliable throughout our stay, even at busy times.
If you need a place to stay for the night in Croydon with a friendly face at the front desk and reliable amenities, this Holiday Inn Express is a great choice.[Less]
Stayed here overnight for business. Nice hotel and good service but breakfast was poor - scrambled egg was not nice at all. Only low fat yoghurt and a rather unpleasant smell in the dining area. The[More] breakfast experience rather marred an otherwise good stay.[Less]
Would definitely stay again. The Hotel was able to provide everything we needed for a peaceful and trouble free stay and always with a smile.[Less]
comfortable room and good service in general
Paper napkins were missing at the bath room.
there was not any pencil on the table.[Less]
Excellent place to stay
The staff are great. They even remembered my name :)
The hotel is very clean and the rooms and amazing.
The staff do whatever they can to make your stay comfortable.[Less]
Great hotel overall!
Everything was very nice and the room was beautiful.[Less]