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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 158 reviews
83%
Recommend This Property

Ratings Breakdown

158reviews

  • 5 Stars
    89
  • 4 Stars
    35
  • 3 Stars
    15
  • 2 Stars
    12
  • 1 Stars
    7

Very helpful staff and convenient location

By

April 25, 2017

platinumelite

I picked this hotel primarily for its location, since it's right downtown and only a block away from a stop on Houston's "Red" Metro line. Room and bed were both quite comfortable, as I had expected. The pleasant surprise was how friendly and helpful the staff were -- especially Ana and Kevin. Both went out of their way to make sure my needs were met. I'll definitely stay here again the next time I'm in Houston.

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Wow!

By

April 25, 2017

First class staff in a first class hotel convenient location.

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Needs improvement

By

April 24, 2017

platinumelite

The hotel rarely answers the phone. Hot water disappeared after the mud-colored water cleared up. The staff did respond to other issues with the room, but it shouldn't have had this many problems, especially when I never encounter any of these issues at other Holiday Inn or Holiday Inn Express properties (which are usually reliable, consistent, etc.)

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comfortable bed

By

April 21, 2017

club

Iam not satisfied parking charge
No complimentary breakfast
No room amenities

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Wish there was a pool

By

April 17, 2017

I would just wish there was a pool or better info that there is not

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Comfortable bed and great service.

By

April 17, 2017

club

We have had a very successful stay at Holliday Inn in Houston. If we come to Houston again we will stay in the same place.

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Nice hotel, good location and great staff.

By

April 16, 2017

platinumelite

Stayed for three nights in April, 2017. The hotel is right next to the light rail. My room was real nice with mini refrigerator and the Burger Theory was was good with a large selection of craft beer. I ate there twice. I would stay at this hotel on a future visit to Houston.

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Close to home

By

April 12, 2017

our stay at the Holiday Inn Downtown Houston was a very enjoyable stay. The staff was very friendly at check in and check out times. The room was clean with lots of extra towels and toiletries in the bathroom.

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bueno

By

April 12, 2017

club

agradable, la encuesta interminable, no deberían hacer tantas preguntas, perdida de tiempo

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Comfortable stay

By

April 11, 2017

club

Good friendly staff, and clean modern room and amenities. Reasonable value.

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Perfect stay

By

April 11, 2017

I really enjoyed staying this hotel. Very well located and nice staffs.

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DO NOT STAY HERE! Save your money!

By

April 11, 2017

I should have listened to everyone's reviews. Horrible experience, we waited for the elevator 20 minutes one time every time we'd take the elevator it was at least a 10 minute wait. I would have taken the stairs but my wife is pregnant and we were on the 12th floor. We tried checking out a few hours after we checked in but we couldn't.

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