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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 199 reviews
84%
Recommend This Property

Ratings Breakdown

199reviews

  • 5 Stars
    112
  • 4 Stars
    45
  • 3 Stars
    18
  • 2 Stars
    17
  • 1 Stars
    7

Very nice accommodations

By

June 23, 2017

It was a good experience. Very nice and helpful staff. Will stay here again. Very nice accommodations.

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BROWN WATER AND HIDDEN PARKING FEES!

By

June 22, 2017

Overall my stay here went decently well. The room was nice and the connected restaurant had a decent happy hour, BUT there were two major issues. Firstly, when I turned on the shower, the water that came out was brown. After a few seconds it turned into a yellowish color, and finally after about two minutes the water cleared up enough that I felt comfortable showering in it. The other major issue was a hidden $27 fee for valet parking. My online reservation confirmation mentioned nothing about a fee for parking. When I brought up the issue at the front desk, they said that the fee sign was "very clearly displayed" and that they couldn't help me because the garage was "operated by another company" although I got charged by Holiday Inn. Upon further inspection, the "very clearly displayed" sign was a small sign on a podium in a corner that no normal person would notice before their vehicle being taken by the attendants. If I had known about the ridiculous fee I would've gladly parked across the street in the lot that charged $5.

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Good Value

By

June 21, 2017

The staff were prompt and courteous! The updated lobby and rooms definitely were a plus. If you are looking for a great budget hotel in downtown Houston, then this will be perfect for you.

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access to metro rail

By

June 20, 2017

club

Very convenient if you need to go to UTHSC. I was in town for a number of meetings. Relied on the METRO rail to get me around. Very convenient 20 min ride to MD Anderson/UTHSC.

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Medical appointments

By

June 19, 2017

Excellent staff....all areas. Front desk, servers and cleaning staff were excellent.

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Nice Holiday Inn - Good Location

By

June 18, 2017

Good location, well run shuttle to get you to immediate area. When small counter space in the bathroom is the main complaint, life is good.

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Comfortable bed and great service

By

June 14, 2017

club

The staff was very inviting and extremely helpful and courteous. The rooms were very well maintained and the bed was amazingly comfortable. The only two things I did not like about this hotel was that you HAD to use the valet service, which was extremely convenient and the valet staff were extremely prompt and courteous as well, and also there was no refrigerator in the room. Other than that, I would definitely stay here again, especially for the close proximity of all the things I enjoy doing in Houston!

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Never again

By

June 14, 2017

You would think that a rewards club member would at least get free parking

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Friendly staff and good restaurant

By

June 12, 2017

club

Very friendly staff and the restaurant was also had good options

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Nice n reasonable place to stay

By

June 11, 2017

club

Since it's located in downtown, the location was very convenient. I really loved the fact that this Holiday Inn carries many international crews back and front. The front lady from Croatia was very nice, friendly, passionate, and caring. The only things were; one of the elevator is broken. The other one does not stop on a way but only goes all the way up to the highest floor, so we had to use stairs up n down from 12th floor. The bathroom has a sign that they do not leave complementary amenities but ask for what we need. So I asked for a disposal razor. The front man said that Holiday Inn does not carry such a thing as a stock. We used the stay as our honey moon n wrote so in the reservation, but there was nothing special like other hotel services.

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Great staff

By

June 05, 2017

Every time I visit this hotel the friendly and attentive staff make my decision to stay here easier and easier

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Okay stay

By

June 04, 2017

I thought this hotel had at least a spa. No pool or spa. Disappointed. A little shocked by the $27 overnight parking fee. Beware! Stay excellent. Quiet. Bed a little soft.

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