Great location at Kensington but average service
The hotel is located very close to tube station and close by to restaurants and supermarket.
We were being upgraded to the suite room as the benefit of Platinum member . The suite room is very
spacious but consists of 2 floors which is a bit uncomfortable to go up and down through a steep stair.
Room needs urgent refurbished and TV station option is quite limited.
Service standard , not up to the standard of Crowne Plaza. Front office and Concierge are pleasant in professional manner, not in the manner of making you feels so much welcome and wanted to go back.
Was requesting some items but not being delivered on time. [Less]
Great location with easy access to central London.
Modern rooms and facilities with very helpful staff!
great stay, excellent position, lovely Kensington
staying this hotel for business reasons 4-7 Oct.
Kensington was lovely.
exellwent position for Heathrow, Hyde park, museums and access to tube
it was a pity the sauna was not operating [Less]